Privacy Policy

Privacy Policy

Last Updated: July 17, 2026

1. Introduction

Welcome to WOW Clothings (“Company”, “we”, “our”, or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website, WOW Clothings, and any related services, sales, marketing, or events.

By visiting our website and using our services, you agree to be bound by this Privacy Policy and consent to the collection, use, and sharing of your Personal Information as described herein.

2. Data Collection

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or otherwise when you contact us.

  • Identifiers: Name, shipping address, billing address, email address, and phone number.
  • Account Credentials: Passwords and similar security information used for authentication and account access.
  • Automated Information: We automatically collect certain information when you visit, use, or navigate the website, such as your IP address, browser type, device characteristics, operating system, language preferences, and referring URLs.

3. Personal Information

We use personal information collected via our website for a variety of business purposes, including:

  • Account Management: To facilitate account creation and the logon process.
  • Order Fulfillment: To fulfill and manage your orders, payments, returns, and exchanges for our clothing lines, including the ARURA collection.
  • Service Improvement: To analyze usage trends and enhance the user experience of our platform.
  • Legal Compliance: To comply with legal obligations, respond to legal requests, and prevent fraud.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to access or store information.

  • Purpose: These technologies help us uniquely identify your browser, remember your preferences, and improve the quality of our service.
  • Control: Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies, but this may affect certain features or services of our website.

5. Payment Information

All payments are processed through secure third-party payment gateways.

  • Secure Handling: We do not store your full credit card, debit card, or bank account details on our servers.
  • Processors: We partner with trusted providers to handle payment transactions securely in compliance with RBI regulations and industry standards.

6. Marketing Communications

If you opt-in to our newsletter or marketing communications, we may send you updates regarding new arrivals, sales, and promotional offers.

  • Opt-Out: You can unsubscribe from our marketing email list at any time by clicking on the “unsubscribe” link in the emails that we send or by contacting us directly.
  • Service Messages: Please note that even if you opt-out of marketing, we will still send you service-related emails necessary for the administration and use of your account (e.g., order confirmations).

7. Third-Party Services

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.

  • Logistics Partners: To facilitate the delivery of your clothing orders.
  • Analytics Providers: To help us understand how users interact with our website.
  • Compliance: These third parties are required to protect your personal information and use it only as instructed by us.

8. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

  • Standard Measures: We use industry-standard encryption and security practices to safeguard your data.
  • Inherent Risks: While we strive to protect your personal information, please remember that no method of transmission over the Internet is 100% secure.

9. Customer Rights

Under Indian data protection laws, you have specific rights regarding your personal information:

  • Access and Correction: You may review, change, or terminate your account at any time.
  • Deletion: You have the right to request the erasure of your personal data from our servers.
  • Portability: You may request a copy of your personal data in a structured, commonly used format.

10. Children’s Privacy

Our services are intended for users who are at least 18 years of age. We do not knowingly collect or solicit personal information from children under the age of 18. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will delete that information as quickly as possible.

11. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

12. Policy Updates

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to stay informed of how we are protecting your information.

13. Contact Information

If you have questions or comments about this policy, or wish to contact our Grievance Officer, you may contact us at:

  • Company Name: WOW Clothings
  • Address: Chennai, Tamil Nadu, India
  • Email: wowclothingsonline@gmail.com
  • Phone: 9710111117